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6 of 6 calls
| Call ID | Caller | Phone | Agent | Date & Time | Duration | Category | Sentiment | Emotion | Score | Accuracy | Keywords | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| CL-48213 | MC Marcus Chen | +1 (415) 555-0142 | Priya Anand | 2026-07-03 09:14 | 6:42 | Billing | negative | Frustrated | -0.72 | 94% | charged twicefrustrated+1 | |
| CL-48214 | ER Elena Rodríguez | +1 (312) 555-0198 | David Osei | 2026-07-03 09:22 | 4:11 | Tech Support | neutral | Neutral | +0.08 | 96% | won't connectupdate | |
| CL-48215 | JW Jordan Wallace | +1 (206) 555-0173 | Priya Anand | 2026-07-03 10:04 | 8:29 | Cancellation | negative | Angry | -0.88 | 91% | canceloutage+2 | |
| CL-48216 | AP Aisha Patel | +1 (646) 555-0129 | Marco Bianchi | 2026-07-03 10:47 | 3:18 | Upsell | positive | Happy | +0.81 | 97% | loving the servicegreat deal | |
| CL-48217 | TN Thomas Nguyen | +1 (713) 555-0166 | Sofia Reyes | 2026-07-03 11:12 | 5:53 | Complaint | negative | Upset | -0.61 | 93% | holdunacceptable | |
| CL-48218 | RH Rebecca Hall | +1 (503) 555-0111 | David Osei | 2026-07-03 11:38 | 2:47 | Billing | positive | Happy | +0.42 | 98% |