Interaction Coverage & Automated Discovery

Category breakdown and AI-surfaced conversational themes

Calls analyzed

100%

of eligible traffic

Calls this month

12,450

+8.4% vs June

Themes discovered

54

7 new this week

Coverage confidence

97.2%

Model v4.2

Call Categories

Last 30 days

12,450

Total calls

Billing

3,81230.6%

Tech Support

2,94023.6%

Complaints

1,85614.9%

Cancellation

1,2049.7%

Upsell

1,62113.0%

Account

1,0178.2%

Call Volume

Trend · Last 30 days

+12.4%

AI-Discovered

Emergent Themes

Updated 4 minutes ago

Long Wait Times

421

+18%

Refund Requests

356

+9%

Competitor Mentions

289

+24%

Billing Confusion

244

+4%

App Crashes

198

-6%

Positive Feedback

512

+11%

Plan Upgrades

176

+31%

Password Reset

145

-2%

Shipping Delays

132

+7%

Loyalty Rewards

118

+15%

Outage Reports

96

+42%

Feature Requests

89

+3%