Jordan Wallace
CL-48215 · 2026-07-03 10:04 · Handled by Priya Anand · 8:29
Category
Cancellation
Sentiment
negative
Emotion
Angry
Score
-0.88
Accuracy
91%
AI Call Summary
Customer requested immediate cancellation citing repeated service outages and competitor pricing. Retention offer declined. Account closed.
Highlighted Keywords
cancel outage competitor Fiberline
Full Transcript
PA
Priya Anand0:03
Thanks for calling, this is Priya. How may I assist?
Jordan Wallace0:09
Cancel my account. Right now. This is the third outage this month.
JW
PA
Priya Anand0:16
I'm truly sorry for the disruption. May I offer two months at 50% off to make this right?
Jordan Wallace0:24
No. Fiberline is offering the same thing for twenty bucks less. I'm done.
JW