Thomas Nguyen

CL-48217 · 2026-07-03 11:12 · Handled by Sofia Reyes · 5:53

All calls
Category
Complaint
Sentiment
negative
Emotion
Upset
Score
-0.61
Accuracy
93%
Call Recording
Sofia Reyes ↔ Thomas Nguyen
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AI Call Summary

Customer reported long wait time before reaching agent. Complaint logged. Apology and service credit issued.

Highlighted Keywords
hold unacceptable
Full Transcript
SR
Sofia Reyes0:02
Thank you for holding, this is Sofia.
Thomas Nguyen0:06
I've been on hold for 27 minutes. This is unacceptable.
TN
SR
Sofia Reyes0:14
I sincerely apologize. Let me apply a service credit and get to your issue immediately.