Elena Rodríguez

CL-48214 · 2026-07-03 09:22 · Handled by David Osei · 4:11

All calls
Category
Tech Support
Sentiment
neutral
Emotion
Neutral
Score
+0.08
Accuracy
96%
Call Recording
David Osei ↔ Elena Rodríguez
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AI Call Summary

Customer unable to sync device to mobile app. Agent walked through reset procedure. Issue resolved within one attempt.

Highlighted Keywords
won't connect update
Full Transcript
DO
David Osei0:01
Good morning, this is David. What can I help you with?
Elena Rodríguez0:06
My device won't connect to the app anymore since the update.
ER
DO
David Osei0:14
Let's do a quick pairing reset. Hold the button for ten seconds until the light flashes.
Elena Rodríguez0:32
Okay, it's flashing now.
ER
DO
David Osei0:35
Perfect. Open the app and tap Add Device.